Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. Returns must be initiated within 30 days of receiving your order. Items that have been altered, engraved, or customized in any way are not eligible for return. We reserve the right to refuse returns that do not meet these criteria.
How to Request a Return
To initiate a return, you must contact us via email at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions on how to proceed. Please do not send items back without prior authorization.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or style, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item without delay. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must report any issues within 7 days of receiving your order. We may request photos of the damaged item to assist in processing your claim. If the item is confirmed to be damaged or defective, we will provide a full refund or replacement at no additional cost to you.
Final Sale Items
Certain items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase. If you have any questions about an items return eligibility, please reach out to us prior to placing your order.